FREQUENTLY ASKED QUESTIONS
Q. Who are Derevko Wetsuits?
We are a South African based wetsuit company established in 2007. We design, manufacture and distribute a range of surf and multi-sport wetsuits with the purpose of making simply the best wetsuit at the best pricing. Our direct to consumer sales model ensures you pay less than 50% of the suggested retail.
Q. What is my Warranty?
We offer a 12-month warranty on materials and a limited lifetime on stitching and zippers.
Q. How do I search for specific products on the website?
You can either browse by category or if you know the name of a style you looking for you can use the easy search bar tool.
Q. How do I know my size?
We use European standard sizing for all our Derevko Wetsuits. If unsure of your size, please check our wetsuit size chart for a conversion table.
What do I do if I bought the wrong size?
We will gladly exchange any Derevko Wetsuit, provided they are returned to the place of purchase, or mailed to our address. The item must be unused and with all packaging attached.
Purchases may only be exchanged for the same item color and style.
For international orders, where the return was the result of our error and not exported using a freight forwarder, we will reimburse you for the shipping costs after we receive the returned item (if it is shipped using an economical method).
If an item is returned because the wrong size was selected, the return cost and cost for sending correct sized pair are liable to be paid by the customer.
Return shipping costs may be deducted from your refund depending on the reason for return.[/vc_column_text][/vc_column][/vc_row]